- cradl is dedicated to bringing you, our customer, high quality, durable mobile device cases. Your cradl mobile device case and cradl accessories are covered by a full 30-Day Satisfaction Guarantee policy. All cradl products purchased directly from cradl may be returned within 30 days of purchase, as described below, to help ensure that customer satisfaction is made on every purchase.
- cradl will accept returns within 30 days of the original purchase if the cradl product was purchased directly from cradl. IF THE CRADL PRODUCT WAS PURCHASED FROM A RETAILER OR OTHER RESELLER OF CRADL PRODUCTS, YOU SHOULD FIRST CONTACT THAT RETAILER/RESELLER TO ASK ABOUT THEIR RETURN POLICY. IF YOU ARE WITHIN THE RETURN POLICY OF YOUR RETAILER/RESELLER, YOU SHOULD RETURN YOUR CRADL PRODUCT TO THEM. IF YOU ARE NO LONGER COVERED BY THE RETURN/REFUND POLICY OF THAT RETAILER/RESELLER, PLEASE CONTACT CRADL SUPPORT.
- Please contact Customer Service by Phone (USA Toll Free 844.350.5683), or complete our contact form on our Contact Page to obtain a Return Merchandise Authorization number (RMA) for you to use in the return process.
- You will be asked the reason for your return and you will need to provide your original order number and payment information. Accordingly, please have this information readily available. cradl will verify that your return is being made during the applicable 30-day return period. Once your order has been verified, you will receive an e-mail which will include your RMA number as well as instructions for the return. In no event will cradl accept any shipment that is sent C.O.D.
- Please note that cradl cannot accept returned cradl products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned cradl product.
- RETURNING A CRADL PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF CRADL’S RESPONSIBILITIES UNDER THE RETURN POLICY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED CRADL PRODUCT – SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE CRADL PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE REFUND YOU WOULD HAVE RECEIVED UNDER THE RETURN POLICY.
- You must use an insured carrier service with a tracking number. Please provide us with return information when available. As part of the requirements for this Return Policy, the returned cradl product must be received by us (at the address specified in the return instructions we provided you with your RMA number), in the original and resalable condition and in the original packaging. You must include a full description of why you are returning the cradl product.
- For approved returns, cradl will refund to you the purchase price you paid for the returned cradl product. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase, less shipping charges (which are non-refundable except for returns made under the Warranty) and less a 15% restocking fee. Please allow 5-7 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.